Communication – The process of exchanging messages between a
sender and a receiver
Channels or media – The avenues through which messages are
delivered
Feedback – A receiver’s response to a message
Barriers – Obstacles that interfere with the understanding
of a message
Setting – The circumstances under which communication takes
place
Distractions – Things that compete with the message for the
listener’s attention
Emotional Barriers – Biases against the senders opinions
that prevent a listener from understanding
Jargon – Specialized vocabulary used by members of a
particular group
Persuade – The process used to convince someone to change a
perception in order to get them to do what you want
Enumeration – Listing items in order
Generalization – A statement that is accepted as true by
most people
CHAPTER HIGHLIGHTS
Techniques for effective
listening
1. Identify the purpose
2. Look for a plan
3. Give feedback
4. Search for a common
interest
5. Evaluate the message
6. Listen for more
than verbal content
Barriers to Listening
for Understanding
1. Distractions
2. Emotional barriers
3. Planning a
response (prior to speaker finishing)
Reading for Meaning
1. Focus your mind
2. Summarize as you
read
3. Make connections
4. Form mental
pictures
5. Build your
vocabulary
Basic Considerations
in Writing
1. Know your audience
2. Know your purpose
3. Know your subject
Order of Business
1. Call to order
2. Minutes of the
meeting
3. Treasurers report
4. Committee reports
5. Old business
6. New business
7. Adjournment
