2. Discussion and correction of vocab to be conducted following class
3. Pop quiz on 5-10 random terms daily (graded)
4. Some words are a part of the vocab but do not need to be researched
5. Write definitions in your own words
***Note: Wikipedia is not always accurate but can be useful to confirm or verify definitions
Chapter 10
Brainstorming - group discussion technique used to generate as many ideas possible for solving problems
Conflict - a situation that develops when one person interferes with the achievement of another's goals
Communication - refers to the sharing of information, which results in a high degree of understanding between the message sender and receiver
Distraction - anything that interferes with the sender's creating and delivering a message and the receiver's message getting and interpreting a message.
Distortion - refers to how people consciously or unconsciously change messages
Feedback - a receiver's response to a sender's message
Non-verbal communication - delivering messages by means other than speaking or writing
Feedback - a receiver's response to a sender's message
Non-verbal communication - delivering messages by means other than speaking or writing
Formal communication network - composed of different levels of management with information flowing upward, downward, and across an organization in a prescribed manner.
Informal communication networks - consists of unofficial ways of sharing information in an organization
Nominal Group Technique - a process a leader uses to involve all group members to solve a difficult problem that may create conflicts among members.
Channel of communication -the means by which a message is conveyed
Communication network -a structure through which information flows in a business
Emoticons -facial expressions created with keyboard symbols and used to express feelings in email mesages
Flame -an electronic message that contains abusive, threatening, or offensive content, that may violate company policy or public law.
Grapevine -an informal communication system that develops among workers
Spam -unsolicited advertising over email